Data Collection & Storage

You may browse the Robert & Son website without giving us any of your personal information. However, if you wish to make a purchase or sign up for our newsletter, you will obviously be required to pass over such information as will enable us to fulfil your request. We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service.

Any information that we store may be deleted upon request.

If any of this personal information is transmitted, it is encrypted (using 128-bit encryption technology). Otherwise, it is always password-protected and stored on a secure sever.

Our data collection and storage is governed by the rules of the UK Data Protection Act.

Data Sharing

We will only share necessary information with service providers who enable us to deliver our products and services to you, such as the companies who distribute e-mails or catalogues on our behalf and PayPal, our online credit card processing service.

We will never share your email address with any third party.


The Robert & Son website uses HTML5 Local Storage to store your user id and email address (if you are logged in to your account) and to remember details of the products that you have added to your basket. Sensitive information such as payment details will never be stored in this way. You may disable cookies via your browser settings, however this will affect the functionality of the website and you will not be able to use the online shop effectively.